Hangry Fellas

Terms of Service — Hangry Fellas Rewards

Last updated: 13 November 2026

These terms govern your use of the Hangry Fellas app and membership of the Hangry Fellas Rewards loyalty programme (the "Programme"). The Programme is run by HN HANGRY FOODS CYPRUS LTD (registration no. HE464608, registered office Kanari 47-49, Shop 1027, Limassol, Cyprus) ("we", "us").

By creating an account, you agree to these terms. Please also read our Privacy Policy, which explains how we handle your personal data.

1. Joining

1.1 The Programme is free to join.

1.2 You must be 14 or older to join. We ask you to confirm this on your first sign-in, however you join, and you can use the Programme once you've confirmed. If the date of birth you give us (§4A) shows you're under 14, your account can't be used and we'll close it.

1.3 Sign up and sign in with Google, Apple, or a code we send to your email address. You can also add a password in the app if you like; it's optional. Your details must be accurate. Keep access to your email account safe, and your password if you add one: anyone who can read your email, or knows your password, can sign in to your account. To change your email address, contact us (§15). We'll change it for you and let your old address know; your points, tier and rewards stay with your account.

1.4 Your account is personal to you. You may hold only one account. If we find more than one account for the same person, we may merge them or close the extra ones. You can also ask us to merge accounts.

1.5 You give us a phone number when you join, so we can reach you about your account (see the Privacy Policy). If you joined before we asked for one, the app asks for it before you can carry on using your account. You can change it in the app, but not remove it; it is deleted when you close your account. A number already on another account can't be used. We only text you offers if you separately agree to offers by SMS.

2. How the Programme works

2.1 The current values that apply to you are always shown in the app:

The app is the authoritative source. These terms explain how the values are used.

2.2 Your points balance is calculated exactly and never rounded. The app shows points to at most two decimal places.

3. Earning points

3.1 You earn points on qualifying orders at our restaurant, in store or for pickup. Show your member QR code to our staff when you pay. Staff then enter your order total.

3.2 A qualifying order is one that meets the minimum order amount shown in the app. That amount is measured on what you pay, not counting the value of any reward you redeemed on that order.

3.3 You earn points at the rate for your current tier, on the amount you pay, excluding the value of any redeemed reward. Redeemed rewards never earn points.

3.4 Orders placed through third-party delivery platforms (such as Wolt or Bolt) do not earn points.

3.5 If you forget to show your QR code, contact us within 7 days with your receipt, and a manager may add the points.

3.6 If an order is refunded or cancelled, or points were awarded by mistake, those points are removed. If you have already spent some of them, we remove only what is left in your balance. Your balance never goes below zero. This does not apply to misuse under §9.

3.7 Points have no cash value. They can't be exchanged for money, sold, or transferred to another member.

3.8 Points do not expire while your account is open.

4. Welcome meal

4.1 New members receive one menu item on us (the "welcome meal"), which your first qualifying order unlocks (§3.2). The item is chosen by us and shown in the app and on the sign-up screen.

4.2 The welcome meal is given when you join, once you've confirmed that you're 14 or older and the app has checked your phone (§4.4). Until your first qualifying order it shows in the app as locked.

4.3 Any qualifying order counts as your first, even after the period for the first-order quest (§4A) has ended; the starter quests themselves don't unlock it. It unlocks the moment that order is recorded, and can be used straight away, but never as part of the order that unlocked it: the order is recorded first, and the meal is redeemed on its own after it, so the meal is never counted in that order's total (§3.2, §4.5). It is valid for the period shown in the app, counted from that order. If you don't use it in time, it expires. It has no cash value and can't be exchanged, transferred or swapped for another item. If that first order is refunded or cancelled (§3.6) and no other qualifying order stands, the meal is locked again until your next qualifying order.

4.4 The welcome meal is given once per person and once per phone. When you join, the app checks with Apple or Google whether your phone has already been used to claim a welcome meal (see the Privacy Policy). If it has, or the check can't confirm that the app and phone are genuine, your account is still created but no welcome meal is given. If you close your account and later rejoin with the same email address or phone, you won't receive it again.

4.5 To use it, show the welcome meal's code at the counter. The welcome meal earns no points and does not count toward the minimum qualifying order or toward reaching or keeping a tier.

4.6 If we change the item offered as the welcome meal, any welcome meal already given keeps the item it was given with.

4.7 The welcome meal is for members who join after it was introduced. Members who received the earlier welcome points don't also receive a welcome meal. A welcome meal given before the first-order rule in §4.1 and §4.3 was introduced keeps the terms it was given with: no purchase needed, and its original expiry.

4.8 Allergen information for the welcome meal is the same as for our menu. Ask our staff before ordering.

4.9 Your first reward can only be redeemed once your account is confirmed.

4A. Welcome spin and starter quests

4A.1 Members who join after these were introduced can take one welcome spin and complete each starter quest once. Members who joined before can't.

4A.2 The welcome spin. You spin a wheel in the app once. Every result wins points. The result is decided by us at random, at the odds we set, before the wheel turns; the wheel shows it. The current prizes are shown on the wheel. If you close the app before it stops, your result stays the same.

4A.3 Starter quests. Each pays points once, as shown in the app:

4A.4 Points from the spin and the quests count toward reaching and keeping a tier (§7), unlike the sign-up and referral bonuses. Like all points, they have no cash value (§3.7).

4A.5 If we change the prizes, the odds or a quest's points, it doesn't change anything you've already won or completed.

4A.6 An earlier quest, "Add your phone number", no longer appears or pays points. If you completed it, you keep its points, and it counts as "Secure your account" completed for you: adding a password then pays nothing more. You still give a phone number (§1.5), but it pays no points.

5. Referrals

5.1 You can invite friends with your referral code or your invite link, which you can share from the app. The link opens a page showing your first name ("Elena invited you."), your code and where to get the app; it doesn't show your surname. A chat's preview of the link shows your first name too. Your friend enters the code when they join, or the app fills it in for them.

5.2 A friend who joins with your code receives the normal welcome meal, on the same conditions as any new member, including the first qualifying order that unlocks it (§4). No additional bonus applies.

5.3 You receive a referral bonus once your friend has completed one qualifying order. The current amount is shown in the app. If your friend closes their account before then, no bonus is paid.

5.4 Referral bonuses add to your balance but do not count toward reaching or keeping a tier.

5.5 You may not refer yourself, create accounts to collect referral bonuses, or offer referral codes for payment. We may withhold or remove referral bonuses obtained this way.

6. Rewards

6.1 You can spend points on the rewards shown in the app, at the point cost shown. Reward costs are the same at every tier.

6.2 You need enough points in your balance to cover the reward.

6.3 Rewards are subject to availability on the day. If a reward isn't available, your points are not deducted.

6.4 Redeeming a reward reduces your points balance only. It does not reduce your progress toward a tier.

6.5 Allergen information for rewards is the same as for our menu. Ask our staff before ordering.

7. Tiers

7.1 The Programme has three tiers: The Fellas, Hangry Fellas and Legendary Fella. Higher tiers earn points faster. The current requirements and earn rates are shown in the app.

7.2 Reaching a tier. You reach a higher tier when your total points earned from qualifying orders, the welcome spin and the starter quests (§4A) reach that tier's requirement. The sign-up and referral bonuses don't count. Points you spend still count toward this total. The new tier applies straight away.

7.3 Your cycle. Each member has a personal cycle that starts on the date you joined and repeats. The cycle length and your current cycle end date are shown in the app. Reaching a new tier doesn't change your cycle dates.

7.4 Keeping a tier. To keep Hangry Fellas or Legendary Fella, you must earn the tier's maintenance requirement within each cycle, from qualifying orders and any welcome spin or starter quest points (§4A) earned in that cycle. We check at the end of each cycle.

7.5 First cycle protection. If you reach a tier, or regain one, during a cycle, you are not checked at the end of that cycle. Your first check is at the end of the following cycle.

7.6 Warning. If you are on track to miss your maintenance requirement, the app shows you a warning before your cycle ends. How long before is shown in the app. If you allow notifications, we also send you reminders (§11.3).

7.7 Dropping a tier. If you don't meet your tier's maintenance requirement, you move down one tier at the end of the cycle. The Fellas is the lowest tier, and you can't drop below it. Moving down a tier does not affect your points balance.

7.8 Regaining a tier. After dropping down, you regain a higher tier as soon as you earn that tier's maintenance requirement within a cycle, counted as in §7.4. You don't need to earn its full entry requirement again. You can regain any tier up to the highest tier you have previously reached.

8. Mistakes and corrections

8.1 If points are awarded or deducted by mistake, we'll correct your balance. Every correction is recorded, and nothing is silently edited.

8.2 If you think your balance or tier is wrong, contact us at Hangry.foodltd@gmail.com. We'll review your transaction record.

9. Fair use and fraud

9.1 You must not misuse the Programme. That includes earning points on orders you didn't pay for, sharing or copying another member's QR code, creating fake or duplicate accounts, using other phones or accounts to claim more than one welcome meal, welcome spin or set of starter quests, or working with anyone, including our staff, to obtain points improperly.

9.2 If we reasonably believe you have misused the Programme, we may remove the points involved, suspend your account while we investigate, or close your account. We'll tell you why, unless the law prevents us.

10. Closing your account

10.1 You can close your account at any time: in the app under Profile → Delete account, or as described at legal.hangryfellas.com.cy/delete-account.

10.2 When your account is closed, any unspent points are lost. Closed accounts can't be restored. See the Privacy Policy for what happens to your data.

10.3 We may close your account under §9, or if the Programme ends under §12.

11. The app

11.1 We aim to keep the app available and working, but we can't guarantee it will always be uninterrupted or error-free.

11.2 The app is licensed to you under the terms of the store you downloaded it from: Apple's Licensed Application End User License Agreement or Google Play's terms of service.

11.3 Notifications. If you allow notifications on your phone, the app can tell you when you earn points, when your tier needs points to keep it, when your welcome meal is about to expire, and, if you've agreed to marketing, about our offers. After your first points the app may ask you once whether you'd like offers; saying no changes nothing else. You can switch each kind off in the app. Notifications are a convenience: the app is the authoritative source, and a notification that is late or doesn't arrive doesn't change your points, your tier or your welcome meal. The Privacy Policy explains what is used to send them.

12. Changes to the Programme and these terms

12.1 We may change the Programme. That includes earn rates, tier requirements, rewards and their point costs, bonuses, and these terms.

12.2 Changes never remove points already in your balance. A change to tier requirements does not move you down a tier before your next cycle check.

12.3 We'll give you at least 30 days' notice in the app before any change that reduces the value of the Programme to you. Other changes, such as new rewards or better rates, may take effect straight away.

12.4 We may end the Programme with at least 60 days' notice. You can still redeem your points during the notice period.

12.5 If you don't agree with a change, you can close your account before it takes effect.

13. Our responsibility to you

13.1 Nothing in these terms limits your rights as a consumer under the law of Cyprus or the EU.

13.2 Subject to §13.1, we are not responsible for losses that were not reasonably foreseeable, or that result from your own breach of these terms.

14. Law and disputes

14.1 These terms are governed by the laws of the Republic of Cyprus.

14.2 If you have a complaint, please contact us first at Hangry.foodltd@gmail.com. We'll try to resolve it.

14.3 You may bring proceedings in the courts of Cyprus, or in the courts of the EU country where you live if consumer law allows.

15. Contact

HN HANGRY FOODS CYPRUS LTD Kanari 47-49, Shop 1027, Limassol, Cyprus Hangry.foodltd@gmail.com